The boring, but important stuff.

The purpose of this policy is to ensure that you understand your rights when interacting with us as a business. Whether you’re a supplier, client or just pop in for a cuppa every now and then, this is where you can find out exactly how we’ve taken your privacy into consideration. We’ll outline the basics of GDPR and run through the ways in which our company is affected by it. We’ll describe how we use, store and process any of your personal data and who has access to it. If you’ve got any questions or anything isn’t clear, contact us at [email protected] or 01244 911 366.

GDPR: what is it?

GDPR stands for General Data Protection Regulation, the European privacy law enforceable from 25th May 2018. Whether you’re within the European Union or dealing with customers in the EU, you’re compliant. The law strengthens, harmonises and modernises EU data protection law, enhancing your individual rights over your personal data in a digital world.

Who is affected by GDPR?

• All organisations established in the European Union
• Organisations involved in processing the personal data of EU citizens
• It affects all industries, sectors and types of businesses

What counts as personal data?

• Name
• Email address
• Bank details
• IP address
• Medical information
• Social media posts
• A photo
• Location details

Our policy for clients and associates

As a company who do pretty much all of our work online, it’s majorly important to us to get this right. In this policy, we’ll outline the general rules and what you can expect from us going forward. We’ll make it clear what your rights are. If anything doesn’t look right, or you’re confused about anything, please don’t hesitate to contact us so we can clarify.

Your personal data

Here at Limely, there are certain types of data we require to store and use in order to carry out our normal business tasks. We store and use both data that qualifies as personal and data that is only associated with a business. Names, phone numbers, email addresses and IP addresses are generally the types of personal data we store and use. In the next section, you can see the reasons we store this type of data.

How we store your data

We only store personal data that we have a legitimate interest in. We do not hold any physical records of personal data, everything we do is based on our private server network (based in our office) and cloud software systems. Our emails are handled by Google Workspace. There’s no direct physical risk to your data, but there are the usual risks associated with electronic storage of information. Every member of our team has access to the server and Google Drive network, but all our computers and accounts are password-protected. Our physical office building is secure with an external and internal locked door. We also use WordPress, Magento and Shopify to build and access our clients’ websites – see ‘Accessing data via your website’ for more information.

How we use your data

There are two main reasons for us storing your data. Firstly, so we can contact you regarding the work we are doing for you. Secondly, to follow up on a sales lead where you have already shown interest or passed your details to us. We use names, phone numbers and email addresses for the aforementioned purposes. We never use this data for marketing purposes. We will only ever use your contact details to speak to you about the work we’re doing together or to give you the information you have requested.

If you wish to access your data

If at any point you wish to access the data we hold on you, you are completely entitled. Simply email us at [email protected] or call us on 01244 911 366 and let us know your request.

Deleting or changing your data

By the same token, we are obligated by GDPR guidelines to completely dispose of the personal data we hold that identifies you if you request that we do so. We are also required to update your personal data in any way if you ask us to. Just let us know by getting in touch via the contact details above.

Obtaining your data for other purposes

Data portability is another right you have within GDPR rules. If you wish to obtain and reuse your personal data for another purpose, we are required to provide it to you in either a physical or digital format. Please let us know using the contact details above.

Collecting new data

We do not partake in any outbound marketing, but if you enter your details into our website contact form, we will specifically state what we are collecting your data for. Look out for the mandatory checkboxes on our contact forms – these are a requirement any time you fill in a form. The reasons for collecting and storing your data are outlined in the ‘How we store your data’ and ‘How we use your data’ sections. We will never ask for any more personal data than is necessary, and we will only contact you if we have a legitimate business-related interest. We never pass on your personal data to third parties or use it for external marketing purposes. If we wish to collect any new data from you that identifies you personally, we must receive clear, unambiguous consent from yourself, and you must give it freely.

Accessing data via your website

We have access to personal data in two main ways: the data we store on our own systems relating to clients, and the data stored on our clients’ websites. Due to the nature of our work, we have access to your website’s back-end whilst we build it and integrate your databases, software and other features, and to carry out continuing work such as retainers or content packages. It’s up to you how involved we continue to be. We give our full assurance that we will never use the data on your site for our own purposes, pass it onto third parties or access it without need. We will only access the personal data stored on your website if you have given us permission and we’re carrying out necessary work on your site with your full consent. We understand that more sensitive information may be stored on your website’s back-end – it’s our responsibility to ensure we do not access this data unless absolutely necessary, and we will never use it.

Alter the way we use your data

If you have previously given your consent for us to store or use your data in a certain way, you have the right to amend this. Simply let us know at any point if you object to the way we use your data and we will adjust this accordingly. For example, if we have been in contact with you regarding an interest in working together, you are entitled at any point to end this communication. We can either keep your records without using them or delete them entirely.

In case of a data breach

In the very unlikely event of a security breach involving your personal data, we will inform you within the GDPR guideline of 72 hours. With regards to the individual policies of any software or programs we use, please refer to the ‘How we store your data’ section.

Our social media accounts

As a company, we have a presence on Facebook, Instagram, LinkedIn and X (formerly Twitter). If we ever use anything that could identify you on our social media accounts (such as names, photos or testimonials), we will get full, explicit consent. You have the right to decline or ask us to remove such content in the future.

Cookie policy

What are cookies?

As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer to improve your experience. This section describes what information they gather, how we use it, and why we sometimes need to store these cookies. We’ll also share how you can prevent these cookies from being stored, however this may downgrade or break certain elements of the site’s functionality.

How we use cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry-standard options for disabling cookies without completely disabling the functionality and features they add to this site. It’s recommended that you leave on all cookies if you are not sure whether you need them or not.

Disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser’s help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site, so it’s recommended that you do not disable cookies.

The cookies we set

Email newsletter cookies. This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed or unsubscribed users.

Survey cookies. From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part, or to provide accurate results after you change pages.

Form cookies. When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

Third-party cookies. In some cases we use cookies provided by trusted third parties:

• This site uses Google Analytics, which helps us understand how you use the site and how we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit.
• The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.
• We use social media buttons or plugins on this site that allow you to connect with your social network. For these to work, the relevant social media sites (Facebook, Instagram, LinkedIn, X) will set cookies through our site, which may be used to enhance your profile or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Got any questions?

Whether you’re unsure of your rights when it comes to Limely storing, using and accessing your personal data, or you’re confused about a scenario with another business, don’t hesitate to get in touch at [email protected] or 01244 911 366. We’d be happy to give you any advice and inform you of your rights.